SaaS · Call Intelligence · 2026
NaviDesk
Self-hosted call recording and conversation intelligence with transcription, review, provider sync, and browser telephony.
A multi-tenant workspace that turns business calls into searchable audio, synchronized transcripts, summaries, topics, and follow-up actions. It integrates provider records, private media storage, queued transcription, local AI analysis, and SIP browser calling.
The Problem
Business calls were scattered across providers and recordings, leaving teams without a secure, searchable record of customer conversations.
The Solution
A self-hosted conversation operations platform with encrypted provider credentials, recording ingestion, diarized transcription, analysis queues, synchronized playback, audit records, and optional browser telephony.
What I Built
- →Multi-tenant roles and organization isolation
- →Encrypted Netgsm, AloTech, and SIP connections
- →Private recording ingestion and signed playback
- →Queued diarized transcription and analysis
- →SIP.js browser calling with Asterisk support
Highlights
- →Searchable synchronized call review
- →Local or cloud AI transcription
- →Provider and SIP integrations
Outcome
- →Created one searchable operational record for calls, recordings, transcripts, and actions
- →Kept sensitive media and AI workflows deployable on controlled infrastructure
